Refund & Return Policy

Order Cancellation

If a customer would like to cancel an order there may be a cancellation fee of up to 10% plus shipping costs if label was created applied to the refund. Orders that have been shipped are final and cannot be cancelled.

Issues With Orders

If a customer experiences issues while placing an order or believes there is a pricing or calculation error, customer service must be contacted before the order is finalized.
Once an order has been submitted and confirmed, it is considered accepted for processing.

Pricing Errors and Corrections

In the event of a pricing error, system glitch, or incorrect product pricing, Skidmarks Garage reserves the right to correct pricing on any unpaid order prior to payment processing.
Orders with incorrect pricing may be corrected, placed on hold for customer confirmation, or canceled at Skidmarks Garage discretion.
Skidmarks Garage is not obligated to honor incorrect or unintended pricing displayed due to technical errors, typographical mistakes, or system malfunctions

Incorrect or Damaged Products

Any issues involving incorrect or damaged products must be reported within seven (7) calendar days of delivery.
If an issue is not reported within this time frame, no refunds, credits, replacements, or adjustments will be issued under any circumstances.
Customers are responsible for inspecting all products promptly upon receipt to verify accuracy and condition.

Items Lost in Transit

Skidmarks Garage reserves the right to decide whether to replace or refund items lost in transit.

Eligible Returns

Only items that are unopened, unused, and in their original, factory-sealed packaging are eligible for return.
Products that have been opened, used, repackaged, or altered in any way are not eligible for return or refund.
Returns must be authorized by Skidmarks Garage and physically returned within fourteen (14) calendar days of the delivery date. Returns that are not authorized and received within this timeframe will not be approved.

Return Authorization and Handling

Customers must contact customer service ( skidmarksgarage@gmail.com ) and obtain return authorization before sending any product back. Unauthorized returns will not be accepted.
Products must be returned using appropriate packaging to prevent damage during transit. Damage resulting from improper packaging will void return eligibility.

Fees and Shipping Costs

Customers are responsible for all return shipping costs, including insurance and tracking.
Original shipping charges are non-refundable.
For orders that qualified for promotional free shipping, the actual outbound ground shipping cost will be deducted from any approved refund.
A twenty-five percent (25%) restocking fee applies to all approved returns, except for items explicitly covered under a separate written money-back guarantee.

Inspection and Final Approval

All returned products are subject to inspection upon receipt.
Skidmarks Garage reserves the right to approve or deny any return or refund based on product condition and compliance with this policy.
Refunds, if approved, will be issued to the original payment method after inspection is completed.

Stolen Items

It is the customers responsibility to insure the address given is secure against damage or theft and able to receive shipments. Skidmarks Garage is not responsible for damage or theft once delivered by the carrier to the address given by the customer.