Shipping Policy
Combined orders
Orders with multiple items will ship together when all products are ready. Orders containing items with different lead times will ship when the entire order is complete.
If a customer requests that certain items ship separately before the full order is ready, the customer is responsible for all additional shipping costs required to split the order.
Next day shipping
Skidmarks Garage makes every reasonable effort to ship in stock items on the next business day (excluding week ends and holidays)
Next day shipping is not guaranteed and may be impacted by order volume, staffing, or operational constraints.
Orders shipped via USPS will incur a minimum one-business day handling delay prior to shipment.
Buyers who supply an E-mail address will be notified of the shipping details when the shipping label is printed.
Expedited shipping is Quoted by E-mail when necessary .
No international shipping is available AT THIS TIME, ( only lower 48 states )
Shipping address responsibility
Undelivered or Missing Shipments
Customers are responsible for verifying the accuracy and completeness of their shipping address.
Skidmarks Garage is not responsible for lost or undeliverable shipments resulting from incorrect or incomplete shipping information that was not corrected prior to shipment.
If a package has not been marked as "Delivered" and tracking has not updated for more than seven (7) business days for domestic shipments, or fifteen (15) business days for international shipments.
Customer must contact Skidmarks garage by E-mail ( skidmarksgarage@gmail.com ) or phone ( 352 427-3303 ) to initiate a lost shipment claim.
Claims will not be initiated through automated carrier systems or third parties.
Claims Process and Customer Options
All lost shipment claims must be initiated by E-mail or phone, Customers are required to E-mail or phone skidmarksgaraeg@gmail.com to begin the carrier claims process. skidmarksgarage@gmail.com / 352 427-3303.
Once a claim is initiated customers may choose one of the following options.......
1. Wait for carrier resolution.
The customer may wait for the carriers investigation to conclude. If the claim is approved, Skidmarks Garage will ship a replacement product at no additional cost. this process usually takes 3-14 business days but can vary.
2. Immediate replacement order.
The customer may place a new order for the same product and pay in full. upon completion of the carrier investigation, and if the claim is approved or the original shipment is returned, Reimbursement will be issued in accordance with the refund conditions outlined below.
Refund Conditions
Refund eligibility is determined as follows:
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If the carrier claim is approved, a full refund will be issued for the original order.
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If the original shipment is delivered after a replacement order has shipped, the customer may return the original, unopened product for a refund, minus shipping costs.
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All returns must be pre-authorized and received in resellable condition.
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If the original order is delivered and not returned, no refund will be issued.